Service business model framework and the service innovation scope

In this paper we present a framework for service business models. We build on three streams of research. The first stream is the service management and marketing literature that focuses on the specific challenges of managing a service business. The second stream consists of research on e-business models. The third and most recent stream of research includes frameworks and business models from strategic management and innovation management. The next step in our research is the development of a service business model framework and describing a set of core dimensions of innovation in a service business. The framework will be illustrated with recent case studies of service firms.