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Results: 3
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  • Open Access
    Tuominen, T., & van der Aa, W. (2013). Replication of innovation in professional service firms: options for leveraging knowledge. In 22nd Nordic Academy of Management Conference: held at University of Iceland, Reykjavík, 21-24 August, 2013. Conference Proceedings Nordic Academy of Management. https://nff2013.hi.is/
  • Open Access
    van der Aa, W. (2011). Service business model framework and the service innovation scope. In B. van der Rhee, & L. Victorino (Eds.), Advances in service quality, innovation, and excellence: proceedings of QUIS 12, the 12th International Research Symposium on Service Excellence in Management: June 2-5, 2011, Ithaca, NY (pp. 256-265). Cornell University, Center for Hospitality Research.
  • den Hertog, P., van der Aa, W., & de Jong, M. W. (2010). Capabilities for managing service innovation: towards a conceptual framework. Journal of Service Management, 21(4), 490-514. https://doi.org/10.1108/09564231011066123
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