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Results: 59
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  • Verhagen, T., & van Dolen, W. (2009). Online purchase intentions: A multi-channel store image perspective. Information & Management, 46(2), 77-82. https://doi.org/10.1016/j.im.2008.12.001
  • Dabholkar, P. A., van Dolen, W. M., & de Ruyter, K. (2009). A dual-sequence framework for B2C relationship formation: moderating effects of employee communication style in online group chat. Psychology & Marketing, 26(2), 145-174. https://doi.org/10.1002/mar.20265
  • Verhagen, T., & van Dolen, W. (2009). The influence of online store characteristics on consumer impulsive decision-making: a model and empirical application. (VU Research Memorandum; No. 2009-8). Vrije Universiteit Amsterdam.
  • van Birgelen, M. J. H., Wetzels, M. G. M., & van Dolen, W. M. (2008). Effectiveness of corporate employment web sites: How content and form influence intentions to apply. International Journal of Manpower, 29(8), 731-751. https://doi.org/10.1108/01437720810919323
  • van Dolen, W. M., de Ruyter, K., & Streukens, S. (2008). The effect of humor in electronic service encounters. Journal of Economic Psychology, 29(2), 160-179. https://doi.org/10.1016/j.joep.2007.05.001
  • van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2007). Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style. Journal of Retailing, 83(3), 339-358. https://doi.org/10.1016/j.jretai.2007.03.004
  • van Dolen, W. M., Dabholkar, P. A., & de Ruyter, J. C. (2007). La satisfaction envers les discussions en ligne de clients: l' influence des attributs technologiques percus, des caractéristiques du groupe de discussion et du style de communcation du conseiller. Recherche et Applications en Marketing, 22(3), 83-112.
  • Verhagen, T., & van Dolen, W. M. (2007). Explaining online purchase intentions: A multi-channel store image perspective. (Research Memorandum; No. 2007-8). Vrije Universiteit.
  • van Birgelen, M. J. H., Wetzels, M. G. M., & van Dolen, W. M. (2007). Effectiveness of Corporate Employment Websites: How content and form influence intentions to apply. Faculteit Economie en Bedrijfskunde.
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