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Results: 23
Number of items: 23
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Lameijer, B. A., Does, R. J. M. M., & de Mast, J. (2016). Inter-industry generic Lean Six Sigma project definitions. International Journal of Lean Six Sigma, 7(4), 369-393. https://doi.org/10.1108/IJLSS-11-2015-0044
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Lameijer, B. A., Veen, D. T. J., Does, R. J. M. M., & de Mast, J. (2016). Perceptions of Lean Six Sigma: a multiple case study in the financial services industry. Quality Management Journal, 23(2), 29-56. https://www.researchgate.net/publication/301655658_Perceptions_of_Lean_Six_Sigma_A_Multiple_Case_Study_in_the_Financial_Services_Industry
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Zwetsloot, I. M., Buitenhuis, M., Lameijer, B. A., & Does, R. J. M. M. (2015). Quality Quandaries: Increasing the first time fix rate in a customer contact center. Quality Engineering, 27(3), 393-400. https://doi.org/10.1080/08982112.2015.1036297
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