Discovering value leaks and service imperfections in business processes

Authors	E.M. Peters
Supervisors	G. Dedene
Cosupervisors	R. Maes
Award date	23-05-2013
Number of pages	231
Organisations	Faculty of Economics and Business (FEB) - Amsterdam Business School Research Institute (ABS-RI)
Document type	PhD thesis
Note	Research conducted at: Universiteit van Amsterdam
Language	English
Downloads	Thesis Cover Title pages Acknowledgements Table of contents Preface Samenvatting Chapter 1: Fundamentals of ICT-services and processes Chapter 2: Discovery techniques for processes Chapter 3: The tooling and process for process discovery Chapter 4: Case studies I: Administrative process Chapter 5: Case studies II: Care processes Chapter 6: Conclusion Bibliography
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