Inter-actor trust in the planning process: the case of transit-oriented development

Inter-actor trust (or the absence of it) plays an important role in complex planning processes. Trust has received much attention in management science, but surprisingly little in planning literature despite the similarities between the two and its increasing importance in ensuring coordination between multiple, heterogeneous actors in delivering developments. This paper aims to explore the role of trust in coordination in transit-oriented developments processes, based on literature research and two empirical case studies in the region of Toronto in Canada and the province of Zuid-Holland in the Netherlands. This research suggests that in both planning contexts trust is an important element in achieving successful outcomes. Trust was often identified at a personal level as something which can bridge differences between organizations, but that can be hindered by a history of distrust between organizations. The building of trust between stakeholders seems dependent on a commitment to building a good relationship early and openness throughout. Breaches of trust, as long as they are not fatal for the relationship, can lead to a stronger trust relationship in the long term. Trust, however, is not just an individual or organizational matter: the broader institutional context was also found to have pronounced impacts on the ability of trust to take root.