A research & educational framework for ICT/S service management
| Authors |
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| Publication date | 2008 |
| Host editors |
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| Book title | Service science, management and engineering: Education for the 21st century |
| ISBN |
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| Series | Service science: Research and innovations in the service economy |
| Pages (from-to) | 207-212 |
| Number of pages | 384 |
| Publisher | New York, NY: Springer |
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| Abstract | This paper explains how an extended Information Management framework can significantly help to enable ICT/S Services Management. Moreover it is shown how this framework is the basis for a new ICT/S Services Management course in the Information Management curriculum of K.U.Leuven. |
| Document type | Chapter |
| Published at |
https://doi.org/10.1007/978-0-387-76578-5_32
(Final published version)
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