Quality Quandaries: Increasing the first time fix rate in a customer contact center

Authors
Publication date 2015
Journal Quality Engineering
Volume | Issue number 27 | 3
Pages (from-to) 393-400
Organisations
  • Faculty of Economics and Business (FEB) - Amsterdam Business School Research Institute (ABS-RI)
Document type Article
Note In special issue: Reliability
Language English
Published at https://doi.org/10.1080/08982112.2015.1036297
Permalink to this page
Back