The effects of user comments on hedonic and eudaimonic entertainment experiences when watching online videos

Videos presented on social media platforms are frequently watched
because people find them entertaining. However, videos on social media platforms are often presented together with user comments containing information about how entertaining previous viewers found them to be. This social information may affect people’s entertainment experiences. The goal of the present study was to explore how user comments affect viewers’ hedonic and eudaimonic entertainment experiences in response to online videos. The results of an online experiment (N = 203) showed that user comments in which previous viewers of a video indicate that they enjoyed or appreciated the video increase the hedonic entertainment experiences of new viewers. Viewers’ eudaimonic entertainment experiences were unaffected by user comments. These findings show that entertainment experiences do not emerge in response to online videos alone. Instead, they also depend on information about the entertainment experiences of previous viewers.