Quality quandaries: deploying operational excellence at a financial service provider
| Authors |
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| Publication date | 2013 |
| Journal | Quality Engineering |
| Volume | Issue number | 25 | 3 |
| Pages (from-to) | 298-306 |
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| Document type | Article |
| Language | English |
| Published at | https://doi.org/10.1080/08982112.2013.783599 |
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