Customer service chatbots: A qualitative interview study into customers’ communication journey
| Authors |
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|---|---|
| Publication date | 11-2020 |
| Event | CONVERSATIONS 2020, 4th international workshop on chatbot research |
| Number of pages | 16 |
| Organisations |
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| Document type | Paper |
| Language | English |
| Related publication | Customer service chatbots: A qualitative interview study into the communication journey of customers |
| Published at |
https://doi.org/10.1007/978-3-030-68288-0_13
(Other version)
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| Published at |
https://conversations2020.files.wordpress.com/2020/11/conversations_2020_16_vandergoot_preprint.pdf
(Final published version)
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| Downloads |
conversations_2020_16_vandergoot_preprint
(Final published version)
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